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Nov 9, 2011
The flying process is dehumanizing. "We've ignored our customers for a long time."
Why do airlines struggle to innovate?
"Complicated, technical business."
Innovation falls to the wayside, plus cost pressures take their toll.
Virgin America innovations:
Technology: in-flight entertainment, seatback crew communication, power plugs, wifi.
We're considering a starfield -- a representation of the actual stars -- on the ceiling.
Possibly cameras to allow everyone to "have a window."
Social networking on an airplane?
Potentially social gaming within or between aircraft.
Frequent flier programs are Virgin's biggest competition. FF programs don't want Virgin to participate.
How important is an airline's web site?
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Sean Parker and Jim Breyer at Techonomy 2011
Peter Thiel at the Singularity Summit 2011
Mark Zuckerberg, Sheryl Sandberg on Charlie Rose
GigaOM Interviews Nokia CEO Stephen Elop
Drew Houston of Dropbox at GigaOM Roadmap
Kinect Fusion and Lightspace from Microsoft labs
Barry Diller Keynote at the Paley Center International Conference 2011
Keen On... Kurt Andersen, Part 2
David Cush (Virgin America): Why We Hate Our Airlines